Privacy Policy

Last updated: 11 September 2026

1. About this Privacy Policy

This Privacy Policy explains how NewKey.cy ("NewKey", "we", "us") processes personal data when you use newkey.cy, create an account, save or view properties, submit a form, contact us or otherwise use our services. We process personal data in accordance with applicable European Union and Cyprus data-protection law, including Regulation (EU) 2016/679 (GDPR) and Cyprus Law 125(I)/2018, as amended.

For privacy questions or requests, contact us at info@newkey.cy.

2. Personal data we may collect

Depending on how you use the Website, we may process:

  • Contact data: name, email address, telephone number and information you include in an enquiry.
  • Account data: information used to create and manage a NewKey account, including login and profile details. If a third-party sign-in option is used, the authentication provider may send us account identifiers and profile information according to the permissions shown during sign-in.
  • Property activity: properties you save, recently viewed items and actions you take while using account features.
  • Enquiry data: the property, project, developer or service you ask about and the content of your request.
  • Technical data: IP address, browser and device information, language, pages requested, timestamps, diagnostic information and similar data generated when the Website is used.
  • Consent and preference data: choices relating to optional analytics or similar technologies.

Please do not send sensitive personal data unless it is genuinely necessary for a specific request.

3. How we collect data

We receive data directly from you when you register, complete a form, contact us or use account functions. Technical information may be generated automatically by our servers and website technologies. We may also receive information from a property developer or service provider when this is necessary to respond to a request you initiated.

4. Why we process personal data

We may process personal data to operate and secure the Website; create and manage accounts; remember your selected properties and account activity; answer questions and enquiries; connect an enquiry with the relevant developer or service provider when you request this; improve Website performance and usability; prevent abuse and fraud; comply with legal obligations; and, where permitted, measure Website use or send communications you have requested.

5. Legal bases

Depending on the activity, processing may be based on performance of a contract or steps requested before entering a contract; our legitimate interests in operating, improving and protecting the Website and responding to users; compliance with a legal obligation; or your consent where consent is required. When processing is based on consent, you may withdraw it at any time without affecting processing that occurred before withdrawal.

6. Enquiries about properties and developers

When you ask to be contacted about a particular property, project or developer, information necessary to handle that request may be sent to the relevant developer, sales representative or service provider. We only intend such a transfer to enable the response or service you requested. The receiving organisation may process the information under its own privacy obligations.

7. Service providers and recipients

We may use hosting, email, authentication, security, technical support, analytics and other service providers that process limited data on our behalf or provide independent services used by the Website. Access should be limited to what is necessary for the relevant purpose. We may also disclose information where required by law, to protect legal rights or security, or in connection with a legitimate business reorganisation subject to applicable safeguards.

8. International transfers and Israel

Some technology providers may process data outside Cyprus or the European Economic Area. Where applicable law requires safeguards for an international transfer, we use or rely on an appropriate transfer mechanism made available under the GDPR, such as an adequacy decision or approved contractual safeguards.

Where processing connected with NewKey is subject to Israeli privacy law, the applicable requirements may also include the Protection of Privacy Law, 5741-1981 as amended, including Amendment No. 13, the Privacy Protection (Data Security) Regulations, 5777-2017, and, where their scope applies, the Privacy Protection Regulations concerning information transferred to Israel from the European Economic Area. This paragraph does not mean that every Website interaction involves a transfer to or processing in Israel; applicability depends on the actual processing arrangement.

9. How long we keep data

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected and for applicable legal, accounting, security or dispute-resolution requirements. Retention periods vary by data type. Account information is generally retained while the account is active and for a reasonable period afterwards where necessary. Enquiry records may be retained to manage the request and related follow-up. Technical logs are normally retained for shorter operational and security periods unless a longer period is required by applicable law or for a documented security purpose.

10. Cookies and similar technologies

The Website uses necessary browser storage and may use optional measurement technologies. Google Tag Manager and Yandex Metrica used for optional analytics are configured not to load until you accept optional cookies. You may reject optional tracking and continue using the core Website. You can later change your choice through Cookie settings. Details are provided in the Cookie Policy.

11. Your rights

Subject to the GDPR and applicable law, you may have the right to request access to your personal data, correction of inaccurate data, erasure, restriction of processing, data portability, and to object to certain processing. Where we rely on consent, you may withdraw it. Where Israeli privacy law applies, additional access, correction, deletion or other rights may apply according to the relevant law and the circumstances.

You may also lodge a complaint with the competent supervisory authority. In Cyprus, the competent authority is the Office of the Commissioner for Personal Data Protection.

To exercise a privacy right, contact info@newkey.cy. We may need to verify your identity before acting on a request.

12. Security

We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse or alteration. No internet service can guarantee absolute security, so users should also protect their account credentials and devices.

13. Third-party websites and embedded services

The Website may link to or display services operated by third parties, such as maps, videos, authentication tools or developer websites. When third-party content is loaded, the provider may receive technical information and may use its own technologies under its own terms and privacy policy. NewKey does not control the privacy practices of independent third-party websites.

14. Children

The Website is intended for people searching for property, property-related information or professional services and is not designed as a service for children. If you believe a child has provided personal data inappropriately, contact us so that we can review the situation.

15. Changes to this policy

We may update this Privacy Policy when the Website, our processing activities or applicable requirements change. The date at the top of the policy shows the latest revision.

16. Contact

Privacy and data-protection enquiries: info@newkey.cy. You can also use the Contact page.

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